Terms & Conditions

for Fast Ranking Ltd

This  Contract Service Agreement (the “Agreement”) is made and entered into as of the date of  /2025. For the purchase of the Website Development Service(s) by Fast Ranking, a subsidiary company of Sparta Telecom Ltd. Sparta Telecom Ltd is trading as Fast Ranking, (“Fast Ranking”), and the party identified in the related Order Form (the “Client” or “you”), incorporated herein by reference (together with any subsequent attached forms submitted by the Client, the “Order Form”).

Definitions

In these Terms and Conditions, the following words and expressions shall have the following meanings

Contract Service Agreement or Agreement: means this document along with the Order Form;

Business Day: means any day that is not a Saturday, Sunday, or Bank Holiday;

Client: means the individual or business entity that requests Fast Ranking’s Services;

Deposit: means the percentage of the Price that is paid in advance of the commencement of an order and delivery of the Services, as outlined in the Order Form;

Embedding: means the uploading of an item, such as a video or photograph, onto a web-based platform managed by the Client;

Google: refers to Google Inc., a US registered corporation based in Mountain View, California, USA;

Higher Index Visibility: is an indicator of a website’s visibility in the Google ranking;

Imagery: refers to any image that is provided by the Client to Fast Ranking, or any image which should be copyright free unless the client has paid a fee to the copyright holder to allow its use.

Keyword(s): refers to a word or phrase used in the web content that makes it possible for people to find the site via search engines;

Fast Ranking: refers to the primary service provider, designer, site owner, and employees or developers

Location: refers to the Client’s business, site, shop, or premises;

Metadata: refers to data that provides information about other data;

Onboarding Call: refers to a phone call between Fast Ranking and the Client following an Order being made. If a phone call is not possible, the Onboarding Call may take place via SMS or email or Whatsapp.;

Order: refers to the Client’s request to purchase Services from Fast Ranking, as set out in the Order Form in accordance with this Agreement;

Order Form: refers to the form(s) used to record and place an Order, which once completed shall form a Schedule to this Agreement;

Party: means either Fast Ranking or the Client;

Price: refers to the fee payable for the Services as outlined in the Order Form. This shall not include any other Services unless specifically agreed in writing and included in the Order Form; Note Vat is added on the contract and Invoice at the prevailing rate.

Search Engine: refers to a program which searches the internet for a document or group of documents for relevant matches of a user’s keyword phrase and returns a list of the most relevant matches. Two examples of Search Engines are google.com and bing.com;

Search Engine Optimisation (SEO): refers to the process of improving the volume or quality of traffic to a website from Search Engines via natural, organic, or unpaid search results;

Services: refers to work completed or a product supplied by Fast Ranking as outlined in the Order Form;

Site Titles: or title tag, is an HTML element that specifies the content of a webpage. A site title is helpful for both users and search engines;

Supplier/Subcontractor: refers to a person or company that provides Fast Ranking with products and/or services that assist the delivery of the Services provided to the Client;

Website: refers to a series of world wide web pages usually containing content and information as well as hyperlinks to each other and made available online by the client on their domain.

Copyright: refers to images or photos taken from other websites or from Google or other providers and where the client does not hold copyright nor has written permission from the copyright owner to allow its use.

Parties

  1. This Contract Service Agreement (the “Agreement”) is made and entered into by and between:
  2. Sparta Telecom Ltd trading as Fast Ranking, a private limited company registered in England and Wales under number 07887286, with its registered office located at Futures House, The Moakes, Luton, LU3 3QB, United Kingdom, hereinafter referred to as “Fast Ranking”; and
  3. The individual or business entity identified on the Order Form (the “Client”).
  4. Fast Ranking and the Client may be individually referred to herein as a “Party” or collectively as the “Parties”.
  5. These Terms and Conditions govern the provision of online, digital, or internet-based solutions, website creation and management, and photographic services (collectively referred to as the “Services”) by Fast Ranking to the Client.
  6. By signing this agreement The Client desires to engage Fast Ranking for commercial purposes, including website development and or SEO services. 
  7. For us to provide the level of service proposed in the quote we will require input from you to gather information about your business, products and services relevant to the Services. You shall devote such time as is reasonably necessary to provide this information in a timely manner upon request and will make a suitable manager or another senior developer available when reasonably necessary to facilitate the orderly flow of requests and information between us and you.
  8. Fast Ranking will only commence work once an agreement has been established through email, telephone, Whatsapp or through an electronic signature such as signable, if a client proceeds with an order.
  9. The client must be over the age of 18 years, and must have a named person who has the authority to enter into and is authorised to sign contract service agreements.

Orders

  1. All orders for services must be on the order form from the Fast Ranking website and may be placed with fast ranking through the following ways:-
  • Via Email
  • Via Whatsapp
  • Via Phone call
  1. Once you have notified us that you wish to go ahead with the order, you MUST complete the order form and submit that to us either by post or more quickly via Email.
  2. You will also be required to pay a deposit against the first month’s payment.
  3. Once Fast Ranking receives the order form, accepts it and we confirm the deposit has been made, Fast Ranking will notify you of its acceptance either in writing or by setting a date to commence the work.

Web Development Services

  1. The Client agrees to grant Fast Ranking the right to manage, operate and develop the agreed deliverables related to the Website as outlined in the Order Form.
  2. The Client understands that the Website Development Services will require modifications to the website(s) if the client has an existing website. Where a new site is required or even an existing one this may include changes to site design, structure, and other factors that influence user experience and functionality. 
  3. Fast Ranking will provide the Client with a detailed project plan, outlining the scope of work, timelines, milestones, and deliverables for the Website Development Services. 
  4. The Client will be responsible for providing appropriate personnel i.e. i.t team to work with Fast Ranking to implement recommendations as provided as part of the website development Services. 
  5. Fast Ranking may use Suppliers or Subcontractors to perform some aspects of the Services, for example billing software.

Work outside of scope

  1. If any other requirements are needed outside of the original scope of work (as outlined in the order form below) then the client agrees to pay additional sums as given by Fast Ranking for any additional work outside the scope originally shown on the order form. The cost of the additional work will be notified on a call and in writing to the client with a description of the work required or asked for by the client along with the cost of that work.
  2. If the client does not agree with the cost and decides to cancel the project then the client will be liable to pay the full cost of the production up to that point of cancellation. And also the client having signed the contract agreement binds the client to the clauses 19 and 20

Website Content

  1. The Client shall provide all necessary content for the Website(s) in electronic format, including but not limited to text, images, videos, and other media. All images and video’s must be copyright free, unless the client has permission from the copyright owner in writing for their use on their site’s
  2. It is important that and it is taken that The Client agrees to ensure that all content provided for the Website(s) is accurate, complete, and does not infringe on any third-party rights, including copyright, trademark, and intellectual property. 
  3. The Client agrees that Fast Ranking is not responsible nor held liable for creating or editing any of the content provided, unless explicitly agreed upon in writing, and any images or video’s where they have permission that a copy of the permissions will be forwarded to Fast Ranking prior to Fast Ranking places them on the website’s.

Website Maintenance

  1. Fast Ranking will provide ongoing maintenance and support for the Website(s) according to the maintenance plan agreed upon by the Client and Fast Ranking. Should the client not wish to have any maintenance plan, then Fast Ranking will not carry out any maintenance nor implement or issue updates to software or versions.
  2. The Client also understands and agrees that any updates or modifications to the Website(s) made by the Client or any third-party not authorized by Fast Ranking may impact the functionality and performance of the Website(s), and Fast Ranking will not be responsible for nor held liable for any issues arising from such updates or modifications, including loss of ranking or any legal issues.

Warranty for Website’s

  1. Fast Ranking warrants that the Website(s) developed by Fast Ranking will be free from defects in material and workmanship for a period of thirty (30) days from the date of completion. 
  2. The Client agrees that the warranty will be void if any modifications or alterations are made to the Website(s) by anyone other than Fast Ranking during the warranty period.
  3. The Client also agrees that Fast Ranking’s liability for any breach of warranty is limited to the correction or repair of any defects in material or workmanship identified during the warranty period and which Fast Ranking were unaware of. 

Search Engine Optimisation (SEO) Services

  1. The Client agrees to grant Fast Ranking the right to manage, operate and develop the agreed deliverables related to the Website as outlined in the Order Form.
  2. The Client agrees that Fast Ranking cannot commence the provision of Service until full access has been granted to Fast Ranking by the current manager of the existing Website.
  3. The Client will be responsible for providing appropriate personnel to work with Fast Ranking to implement recommendations as provided as part of the Services as per clause (17). 
  4. The Client understands Fast Ranking shall develop a plan intended to increase the visibility of the Client’s Website(s) and improve the search ranking of the Website(s) in relation to search terms relevant to the Client’s business and provide related program strategy and tactical recommendations.
  5. The Client also acknowledges that the SEO Services will require modifications to the website(s), which may include changes to site titles, metadata, copy, structure, links, and other factors that influence high index visibility and keyword ranking.
  6. The Client authorizes Fast Ranking use of all the Client’s logos, trademarks, website(s) images, etc., for use in creating information pages and any other uses as deemed necessary by Fast Ranking for search engine positioning and optimisation.
  7. The Client also agrees and acknowledges that ranking by Google takes time to rank websites and may take weeks or months before a change is seen, and that Fast Ranking is not held responsible or liable for delay in ranking.
  8. The Client agrees to ensure that all content provided for the Search Engine Optimization is accurate, complete, and does not infringe on any third-party rights, including copyright, trademark, and intellectual property. 
  9. The Client also agrees that Fast Ranking is not responsible for creating or editing any of the content provided, unless explicitly agreed upon in writing.
  10. Fast Ranking will own the right to Search Engine Optimisation we implement on Websites, platforms or applications until all work has been completed and paid for in full.
  11. The Client also agrees that due to the ever-changing nature of the internet and Google’s search algorithms, practices, policies and functionality, Fast Ranking cannot control nor guarantee results specifically related to where the Client appears in search results. That is solely in the hands of Google
  12. The Client understands and agrees that refunds will not be issued for a drop in ranking as Fast Ranking has no control over rankings, this is solely in the hands of Google.
  13. The Client agrees that Fast Ranking may showcase the completed Website(s) and associated SEO work done, in their portfolio, marketing materials, and on their website(s) for promotional purposes.

Payment terms for services

  1. The Order Form or a written confirmation shall indicate the Price for the Services are excluding VAT.
  2. The Client shall pay the Price one month in advance and on a monthly basis via direct debit, credit card, debit card, or bank transfer thereafter. 
  3. Except as outlined in the cancellation section below, the client agrees that any payment made shall be non-refundable.

Failure to Pay Amounts

  1. The Client understands that Fast Ranking may cease all work until any outstanding amount is paid. Any changes to the existing website including any images or video obtained by fast ranking independently remains the property of Fast Ranking. Should the client destroy or erase said property, they will be charged and amounts will be added to the account.
  2. Where fast ranking is building a completely new website, then the whole website is property of Fast Ranking and if stopped by the Client continuing, then the cost of the whole website will be charged to the client and any amounts added to the Clients account.
  3. If the Client fails to make a payment by the due date, the default interest of 8% above the bank of England base rate + the Bank of England base rate currently at 4.5% will be charged. This before any judgment on the outstanding amount if court proceedings are required.
  4. The Client commits and agrees they shall be liable for all expenses, including collection costs from our debt collection company DCBL who will charge their own fees for collection and/or legal fees including high court costs in relation to any overdue amount that will be added to the account. 
  5. Once this is passed to our debt collection company DCBL, you will be required to pay them and not us directly. In addition we will have no further correspondence with you by phone, letter or email, and all communication should be made with DCBL itself.

Website Ownership

  1. Fast Ranking shall develop the Website(s) according to the Client’s specifications and requirements, and upon completion, provided payment in full is made, then the ownership and intellectual property rights of the Website(s) will be transferred to the Client. See also clause (45) and (46)

Cancellations

  1. Either Party may terminate the contract by providing written notice to the other Party. The following will be imposed under this clause.
  • If the cancellation notice is given at least thirty (30) days before the next payment date, no payment will be taken.
  • Fast Ranking would only issue a termination of contract should a serious breach of the contract occur by the client  and which is not rectified within 30 days, such as failure to pay one or more invoices by the due date.
  • The Client will not be entitled to a refund of any previous payments where work has already been carried out.
  • Should a client pay upfront for the full project cost and then cancels the contract, then a refund would be paid less any amount for work already performed. 
  • If the cancellation notice is given in accordance with sub-clause (50) but a subsequent payment has already been taken, the Client will be entitled to a refund of that payment, but would not be refunded for any work already carried out.
  • If a refund is due, it will be paid within ten (10) business working days of the cancellation notice.
  • The Fast Ranking shall not be liable for any loss, damage or delay which arises as a result of the termination of the contract between the Fast Ranking and the Client, or for compliance with relevant statutory or regulatory requirements.

Privacy

  1. Fast Ranking is committed to protecting the confidentiality of the Client’s contact details and other data and will not disclose or sell them to any third-party companies without obtaining express permission from the Client. Please also see our full privacy policy

Confidentiality

  1. Both parties agree to keep each other’s confidential information and proprietary information strictly confidential. To that end an NDA (Non Disclosure Agreement) will be issued by Fast Ranking which the client is required to sign. The NDA will cover items such as;
  2. This includes any contracts, trade secrets, business policies, financial information, reports, and records, as well as any information stored electronically. 
  3. Confidential information does not include any information that becomes known to the public through means other than a breach of the confidentiality agreement, or
  4. Was previously known to the receiving party or obtained from a third party, or
  5. Is independently developed by the receiving party, or 
  6. Is required to be disclosed by court order or other lawful process. Both parties agree not to disclose any confidential information to third parties or to use any confidential information for any purpose other than as specified in this agreement. 
  7. Each party’s confidential information will remain their sole and exclusive property. 
  8. If one party uses or discloses the other party’s confidential information in violation of the agreement, the non-disclosing party may be entitled to damages and equitable relief, and if needed through Court Action. 
  9. Even after the termination or expiration of this agreement, both parties acknowledge and agree that their obligations of confidentiality will continue for a period of three (3) years from the effective date.

Insurance, Liability, and Indemnity

  1. Although Fast Ranking will make every reasonable effort to ensure that all digital Services are free from viruses and errors, it cannot guarantee that the files will be completely free of such defects where those files or other material was sent by the Client and implemented by Fast Ranking, and shall not be held liable for any loss or damage resulting from them.
  2. Except in cases of death or personal injury caused by Fast Ranking’s negligence, Fast Ranking’s total liability to the Client for any and all claims arising under this Agreement shall be limited to the total amount of the Price and the License Fee.
  3. The Client agrees to indemnify Fast Ranking for any losses incurred by Fast Ranking or any subcontractor as a result of a breach of the terms of this agreement by the Client.
  4. The Client shall limit the liability of Fast Ranking, its partners, and independent contractors against any and all demands, claims, damages to persons or property, losses, and liabilities, including reasonable attorneys’ fees, arising from or caused by Fast Ranking, its employees, agents, and others acting on its behalf in connection with the preparation and provision of the Services.
  5. Neither Party shall be liable to the other for any loss or profits resulting from the operation or breach of this Agreement.

Force Majeure

  1. Neither Fast Ranking nor the Client shall be held responsible for any failure to perform or delay in performing their obligations due to any cause beyond their reasonable control. Such causes may include, but are not limited to, power failure, failure of internet service provider, civil unrest, riot, fire, flood, storms, lightning, earthquakes, acts of terrorism and war, governmental action, or any other event beyond the control of the affected Party.

Costs

  1. Subject to any provisions to the contrary each Party to the agreement shall pay its own costs of and incidental to the negotiation, preparation, execution and carrying into effect of the Agreement.

Set Off

  1. Neither Party shall be entitled to set-off any sums in any manner from payments due nor any sums received in respect of any claim under the Agreement or any other agreement at any time.

Assignment and Subcontracting

  1. The Client may not subcontract or subcontract its obligations under this Agreement without the prior written consent of Fast Ranking. Such consent shall not be unreasonably withheld or delayed. The Client also agrees not to subcontract any work on the website/s whilst Fast Ranking is carrying out it’s work under the contract agreement, and that once the agreement if completed and the Client becomes the owner, then any subcontracting work done by anyone on the site/s will void the warranty with Fast Ranking.

Entire Agreement

  1. The Agreement, including any Order Forms and privacy document, contains the entire agreement between the Parties with respect to its subject matter and may not be modified except by an instrument in writing signed by the duly authorised representatives of the Parties. Each Party acknowledges that, in entering into the Agreement, it does not rely on any representation, warranty or other provision except as expressly provided in the Agreement, and all conditions, warranties or other terms implied by statute or common law are excluded to the fullest extent permitted by law.

Severance

  1.  In the event that one or more of the provisions of the Agreement is found to be unlawful, invalid or otherwise unenforceable, that / those provision(s) shall be deemed severed from the remainder of the Agreement. The remainder of the Agreement shall be valid and enforceable.

Complaints Resolution

  1. Complaints procedure
  2. Any complaints being made about the service, or items related to the website or personnel should initially be made in writing and sent to us by post, or via email to info@fastranking.co.uk which is quicker. Please give as much detail as possible on what has occurred.
  3. Once details have been given, and received, we will then contact the appropriate Manager to deal with the complaint. There are separate managers for each department, so it’s important to know what the complaint is in relation i.e. billing, production, HR etc.
  4. The appropriate manager will then investigate the complaint, and then contact you with the result of the investigation. And any remedy.
  5. If you are still not satisfied at this stage, then you can call us and request we escalate the complaint, in which case, it will be passed to one of the directors to look into the complaint.
  6. Please note it can take up to 30 days business days to respond, although complaints are dealt with much quicker depending on the complexity of the complaint.  A response may be in writing, by telephone or email.

Language & Jurisdiction

  1. The whole of the contract agreement is made in English Only  and is governed by and construed and in accordance with the laws of England & Wales.