Privacy Policy

for Fast Ranking Ltd

Effective Date: 01.01.2025

This is the privacy policy for Fast Ranking 

At Fast Ranking, we are committed to protecting your privacy. This Privacy Policy below explains how we collect, use, store, and safeguard your personal information. Please read this policy carefully to understand how we handle your personal data and the choices you have regarding your information.

Types of Data We Collect

We collect personal data that you provide directly to us when you use our website, such as:

  • Personal Information: Name, email address, phone number, billing information.
  • Technical Information: IP address, browser type, device information.
  • Usage Data: Pages visited, time spent on pages, and other user interactions with our website.

Information

Describes how we collect, store, transfer and use personal data. It tells you about your privacy rights and how the law protects you.

In the context of the law and this notice, ‘personal data’ is information that clearly identifies you as an individual or which could be used to identify you if combined with other information. Acting in any way on personal data is referred to as ‘processing’.

How we obtain personal data

The information we process about you includes information:

  • you have directly provided to us
  • that we gather from third party databases and service providers
  • as a result of monitoring how you use our website or our services

Types of Data We Collect Directly

When you use our website, our services or buy from us, we may ask you to provide personal data. This can be categorised into the following groups:

  • personal identifiers, such as your first and last names, your title and your date of birth
  • contact information, such as your email address, your telephone number and your postal addresses for billing, delivery and communication
  • payment information, such as a debit or credit card number and expiry date and bank account details
  • records of communication between us including messages sent through our website, email messages and telephone conversations
  • marketing preferences that tell us what types of marketing you would like to receive

Types of Personal Data we Collect from Third Parties.

We confirm some of the information you provide to us directly using data from other sources. We also add to the information we hold about you, sometimes to remove the need for you to provide it to us and sometimes in order to be able to assess the quality of the services we offer.

The additional information we collect can be categorised as follows:

  • information that confirms your identity
  • business information, including your business trading name and address, your company number (if incorporated), and your VAT number (if registered)
  • information that confirms your contact information

Types of Personal Data We Collect From Your Use of Our Website.

By using our website and our services, we process:

  • information you contribute to us, including reviews
  • your replies to polls and surveys
  • technical information about the hardware and the software you use to access our   website and use our services, including your Internet Protocol (IP) address, your browser type and version and your device’s operating system
  • · usage information, including the frequency you use our services, the pages of our website that you visit, whether you receive messages from us and whether you reply to those messages
  • transaction information that includes the details of the products services you have bought from us and payments made to us for those services
  • your preferences to receive marketing from us; how you wish to communicate with us; and responses and actions in relation to your use of our services.

If You Do Not Provide The Personal Data We Need.

Where we need to collect Personal Data by law, or under the terms of a contract we have with you, and you fail to provide the data when requested, then we may be unable to perform that contract.

In this case we may have to stop providing a service to you. In which case we will notify you of this at the time.

The basis on which we process information about you.

The law requires us to determine under which of six defined bases we process different categories of your personal data, and to notify you of the basis for each category.

If a basis on which we process your personal data is no longer relevant then we shall immediately stop processing your data.

If the basis changes, then if required by law we shall notify you of the change and of any new basis under which we have determined that we can continue to process your information.

Information We Process because we have a contractual Obligation With You.

We may use it in order to:

  • verify your identity for security purposes when you use our services
  • sell services to you
  • provide you with our services
  • provide you with suggestions and advice on products, services and how to obtain the most from using our website

We process this information on the basis there is a contract between us, or that you have requested we use the information before we enter into a legal contract.

We shall continue to process this information until the contract between us ends or is terminated by either party under the terms of the contract.

Information we process with your consent

When you buy a product or service from us, or otherwise agree to our terms and conditions, a contract is formed between you and us.

In order to carry out our obligations under that contract we must process the information you give us. Some of this information may be personal data.

Through certain actions when otherwise there is no contractual relationship between us, such as when you browse our website or ask us to provide you more information about our business, including our products and services, you provide your consent to us to process information that may be personal data.

Wherever possible, we aim to obtain your explicit consent to process this information, for example, we ask you to agree to our use of non-essential cookies when you access our website.

If you have given us explicit permission to do so, we may from time to time pass your name and contact information to selected associates whom we consider may provide services or products you would find useful.

We continue to process your information on this basis until you withdraw your consent or it can be reasonably assumed that your consent no longer exists.

You may withdraw your consent at any time, just email info@fastranking.co.uk. However, if you do so, you may not be able to use our website or our services further.

We aim to obtain and keep your consent to process your information. However, while we take your consent into account in decisions about whether or not to process your personal data, the withdrawal of your consent does not necessarily prevent us from continuing to process it. The law may allow us to continue to process your personal data, provided that there is another basis on which we may do so. For example, we may have a legal obligation to do so.

Information we process for the purpose of legitimate Interest.

We may process information on the basis there is a legitimate interest, either to you or to us, of doing so. Where we process your information on this basis, we do after having given careful consideration to:

  •  whether the same objective could be achieved through other means
  •  whether processing (or not processing) might cause you harm
  •  whether you would expect us to process your data, and whether you would, in the round, consider it reasonable to do so.

For example, we may process your data on this basis for the purposes of:

  • improving our services
  • record-keeping for the proper and necessary administration of our organisational
  • responding to unsolicited communication from you to which we believe you would expect a response
  • preventing fraudulent use of our services
  • exercising our legal rights, including to detect and prevent fraud and to protect our intellectual property
  • insuring against or obtaining professional advice that is required to manage organisational risk
  • protecting your interests where we believe we have a duty to do so

Information we process because we have a legal obligation.

Sometimes we must process your information to comply with statutory obligation.

For example, we may be required to give information to legal authorities, if they request or if they have proper authorisation such as a court order or a search warrant.  This may include your personal data.

Information we process to protect vital interests.

In situations where processing personal information is necessary to protect someone’s life, where consent is unable to be given and where other lawful bases are not appropriate, we may process personal information on the basis of vital interests to lawful authorities.

Your personal data is not shared.

We do not disclose or share or sell with any third party any information gathered through our website. Nor do we share or disclose or sell any personal data to any third party including any third party abroad.

Any Information you provide

Our website allows you to leave information, with a view that the information will be read, copied or used by us.

For example, when you send a message through our website, we reasonably assume that you consent for the message to be seen by us. We may include your name with your message, and your message may contain information that is personal data.

Information received from third parties.

Although we do not disclose your personal data to any third party (except as set out in this notice), we sometimes receive data that is indirectly made up from your personal data from third parties whose services we use.

No such information is personally identifiable to you.

Service Providers and Business Partners.

We may share your personal data with businesses that provide services to us, or with business partners.

As examples:

  • we may pass your payment information to our payment service provider to take payments from you
  • we may use fraud prevention agencies and credit reference agencies to verify your identity

Cookies

Cookies are small text files that are placed on your computer’s hard drive by your web browser, when you visit a website that uses them. They allow information on one webpage to be stored until it’s used at a later date.

They are commonly used to provide you with a personalised experience while you browse a website, for example, allowing your preferences to be remembered. (See Cookie Policy)

We use cookies in the following ways:

  • To Track how you use our website
  • To Track if you have seen specific messages we have displayed
  • To record any answers to polls, surveys, or questionnaires we have on our website as you answer them.
  • See Cookie Policy for more details

Personal Identifiers from your Browsing Activity.

Requests by your web browser to our servers for web pages and other content on our website are recorded.

We record information such as your geographical location, your Internet service provider and your IP address. We also record information about the software you are using to browse our website, such as the type of computer or device and the screen resolution.

We use this information in aggregate to assess the popularity of the webpages on our website and how we perform in providing content to you.

Delivery of services using third party communication software

With your consent, we may communicate using software provided by a third party such as Facebook (WhatsApp), Apple (Facetime), Microsoft (Skype) or Zoom Video Communications (Zoom).

Such methods of communication should secure your personal data using encryption and other technologies. The providers of such software should comply with all applicable privacy laws, rules, and regulations, including the GDPR.

If you have any concerns about using a particular software for communication, please tell us.

Data processed outside the UK

Our website is hosted in the UK. We may also use outsourced services in countries outside the UK from time to time in other aspects of our business. Accordingly, data obtained within the UK or any other country could be processed outside the UK.

We use the following safeguards with respect to data transferred outside the UK:

  • the processor is within the same business or organisation and abides by the same binding rules regarding data processing under GDPR.
  • the data protection clauses in our contracts with data processors include transfer clauses written by or approved by a supervisory authority.

Control over your own information

It is important that the personal data we hold about you is accurate and up to date. Please inform us if your personal data changes, such as email, address etc.

When we receive any request to access, edit or delete personal data we first take reasonable steps to verify your identity before granting you access or otherwise taking any action. This is important to safeguard your information.

Please be aware that we are not obliged by law to provide you with all personal data we hold about you, and that if we do provide you with information, the law allows us to charge for such provision if doing so incurs costs for us. After receiving your request, we will tell you when we expect to provide you with the information, and whether we require any fee for providing it to you. Should a fee be required, you will be expected to pay that fee along with your request.

If you wish us to remove personally identifiable information from our systems, you should contact us to make your request. Please write to info@fastranking.co.uk

This may limit the service we can provide to you.

We remind you that we are not obliged by law to delete your personal data or to stop processing it simply because you do not consent to us doing so. While having your consent is an important consideration as to whether to process it, if there is another legitimate basis on which we may process it, we may do so on that basis, for example billing or requests by legal authorities.

Communicating with us.

When you contact us whether by phone, or email, in writing or via our website we collect the data given to us to enable us to reply to you with the information you need. We record your request and our reply in order to keep the efficiency of the company. We also record your personal identifiable information associated with the message such as your name and email address, so we have a record of our communications with you.

Complaints regarding Privacy and GDPR

If you have any complaints, then you should tell us.

When we receive a complaint, we record the information you have given to us on the basis of consent. We use that information to resolve your complaint.

We aim to investigate all complaints. However, we may not be able to do so as soon as a complaint is made. We will investigate as quickly as possible. By law we are given 1 calendar month to reply, however most complaints are dealt with within 2 weeks. If we feel that it is justified or if we believe that the law requires us to do so, we shall remove the content.

If we think your complaint is vexatious or without any basis, we shall correspond with you about it, and inform you of such.

If your complaint reasonably requires us to notify some other person, we may decide to give to that other person some of the information contained in your complaint. We do this as infrequently as possible, but it is a matter for our sole discretion whether we do give information, and if we do, what that information is. This would require your written consent to do so, and you must list who that other person is and what type of data you want shared., we will not carry this out on your authority by a phone call.

We may also compile statistics showing information obtained from this source to assess the level of service we provide, but not in a way that could identify you or any other person.

If a dispute is not settled, then we hope you will agree to attempt to resolve it by engaging in good faith with us in a process of mediation or arbitration.

If you are in any way dissatisfied about how we process your personal data, you have a right to lodge a complaint with the Information Commissioner’s Office (ICO). This can be done at https://ico.org.uk/make-a-complaint/. We would, however, appreciate the opportunity to talk to you about your concern before you approach the ICO.

Should you require data we hold on yourself we can provide this provided that you request this in writing as we have to be sure that it is you our customer and not someone else to protect your data. Please note depending on the work involved, we may charge a fee which we are allowed to do by law. This can take up to 12 days, and payment will be required before data is sent to you.

Retention Period

Except as otherwise mentioned in this privacy notice, we keep your personal data only for as long as required by us:

  • · to provide you with the services you have requested
  • · to comply with other law, including for the period demanded by our tax authorities
  • · to support a claim or defence in court

Data periods depend on the type of data kept.

  1. For billing purposes after end of contract   6 years
  2. For legal purposes  6 years
  3. Documents such as letters and email 10 years

After these periods have been reached then data is destroyed (Erased) except for letters which will be shredded.

Compliance

Our privacy policy complies with the law in the United Kingdom, specifically with the Data Protection Act 2018 (the ‘Act’) accordingly incorporating the UK General Data Protection Regulation (‘GDPR’) and the Privacy and Electronic Communications Regulations (‘PECR’).